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Smell natural gas?
For free emergency response service, available 24 hours a day, 7 days a week, call our emergency number at 1-866-763-5427 or 911 from a safe distance (like a neighbour's home).
Enbridge Gas is growing!
If you are calling from the U.S., please call the number for your state:
Ohio: 1-800-362-7557
Utah, Idaho, Wyoming: 1-800-323-5517
Contact information for Enbridge Gas Ontario is below.
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Enbridge Gas is growing!
If you are calling from the U.S., please call the number for your state:
Ohio: 1-800-362-7557
Utah, Idaho, Wyoming: 1-800-323-5517
Contact information for Enbridge Gas Ontario is below.
Contact information
Billing and payments
Phone: 1-877-362-7434
Hours: Monday to Friday from 8 a.m. to 6 p.m. EST (closed holidays)
Monday is our busiest call day of the week. Some of our busiest call times are weekdays between 11:30 a.m. and 2:30 p.m. You may have a shorter wait time if you give us a call outside of these times.
Call or click before you dig
Website: OntarioOneCall.ca
Phone: 1-800-400-2255
Gas meter service
Phone: 1-877-362-7434
Hours: Monday to Friday from 8 a.m. to 6 p.m. EST (closed holidays)
Contact Us by Mail
Make payments to:
PO Box 644
Scarborough, ON
M1K 5H1
For businesses
Commercial business billing and payments
Phone: 1-877-362-7434
Hours: Monday to Friday from 8 a.m. to 6 p.m. EST (closed holidays)
Large business (Industrial) billing and payments
Phone: 1-855-311-2522
Hours: Monday to Friday from 8:30 a.m. to 4:30 p.m. EST (closed holidays)
Storage and Transportation customers
View our storage and transportation contact information.For builders and developers
New gas service installation
Phone: 1-866-772-1045
Hours: Monday to Friday from 8:30 a.m. to 5:00 p.m. EST (closed holidays)
Resolve a dispute
The Ombuds Office is an office of last resort within Enbridge Gas. A customer must follow the company’s complaint processes before turning to the Ombuds Office. Any submission that has not followed the complaint process or is a general question/complaint will not receive a response.
Complaint process:
- Call Customer Care at 1-877-362-7434 to resolve your concerns or questions.
- If a representative is unable to resolve your concern, your next step is to ask Customer Care to have a supervisor contact you.
- Once you have spoken with a supervisor and you still feel that your inquiry has not been resolved, submit a complaint/case/request with the Ombuds Office.
