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We're here to help

Smell natural gas?

For free emergency response service, available 24 hours a day, 7 days a week, call our emergency number at 1-866-763-5427 or 911 from a safe distance (like a neighbour's home).

Enbridge Gas is growing!

If you are calling from the U.S., please call the number for your state:
Ohio: 1-800-362-7557
Utah, Idaho, Wyoming: 1-800-323-5517

Contact information for Enbridge Gas Ontario is below.

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Contact information

Billing and payments

Phone: 1-877-362-7434
Hours: Monday to Friday from 8 a.m. to 6 p.m. EST (closed holidays)

Monday is our busiest call day of the week. Some of our busiest call times are weekdays between 11:30 a.m. and 2:30 p.m. You may have a shorter wait time if you give us a call outside of these times.

Call or click before you dig

Website: OntarioOneCall.ca
Phone: 1-800-400-2255

Gas meter service

Phone: 1-877-362-7434
Hours: Monday to Friday from 8 a.m. to 6 p.m. EST (closed holidays)

Contact Us by Mail

Make payments to:
PO Box 644
Scarborough, ON
M1K 5H1


For businesses

Commercial business billing and payments

Phone: 1-877-362-7434
Hours: Monday to Friday from 8 a.m. to 6 p.m. EST (closed holidays)

Large business (Industrial) billing and payments

Phone: 1-855-311-2522
Hours: Monday to Friday from 8:30 a.m. to 4:30 p.m. EST (closed holidays)


For builders and developers

New gas service installation

Phone: 1-866-772-1045
Hours: Monday to Friday from 8:30 a.m. to 5:00 p.m. EST (closed holidays)


Resolve a dispute

The Ombuds Office is an office of last resort within Enbridge Gas. A customer must follow the company’s complaint processes before turning to the Ombuds Office. Any submission that has not followed the complaint process or is a general question/complaint will not receive a response.

Complaint process:

  1. Call Customer Care at 1-877-362-7434 to resolve your concerns or questions.
  2. If a representative is unable to resolve your concern, your next step is to ask Customer Care to have a supervisor contact you.
  3. Once you have spoken with a supervisor and you still feel that your inquiry has not been resolved, submit a complaint/case/request with the Ombuds Office.
Submit a complaint/case/request 
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